Disputes And Arbitration

tripfinder.com is committed to customer satisfaction. If you have a problem or dispute, we will try to resolve it. If we are unsuccessful, you may pursue your claim as explained in this section.

You agree to give us an opportunity to resolve any problem, dispute, or claim relating in any way to the Sites and/or any of its related applications or services. any dealings with tripfinder.com, including with our marketing and customer service agents, the purchase, use, or performance of any services or products available through this Site. any representations made by tripfinder.com. or our Privacy Policy (collectively, "Claims") by providing Notice to Customer Support. Unless prohibited by applicable law, any Claim must be brought within two (2) years from the date onwhich such Claim arose or accrued. If we are unable to resolve your Claims within 60 days, you may seek relief through arbitration or small claims court, as set forth below.

This Agreement shall be governed by the laws of Kingdom of Saudi Arabia, without regard to conflict of laws. All Claims or other matters in dispute between you or anyThird-party and tripfinder.com, its subsidiaries or affiliates, or any travel service providers or companies offering products or services through the Site, whether based upon contract, tort, statute, or otherwise, shall be governed by the laws of KSA, without regard to conflict of law’s provisions that would result in the application of the laws of any other jurisdiction ]

Prohibited Activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to

1. Use this Website or its contents for any commercial purpose
2. Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.
3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.
4. Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website.
5. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure
6. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission.
7. "Frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization

You may only use this Website to make legitimate requests to book the products or services offered (each, a "Request"), and shall not use this Website to make any speculative, false or fraudulent Requests, or any Requests in anticipation of demand

It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law

If your booking or account shows signs of fraud, abuse or suspicious activity, tripfinder.com may cancel any travel or service reservations associated with your name, email address or account, and close any associated tripfinder.com accounts. If you have conducted any fraudulent activity, tripfinder.com reserves the right to take any necessarylegal action and you may be liable for monetary losses to Hotwire, including litigation costs and damages. To contest the cancellation of a booking or freezing orclosure of an account, please contact tripfinder.com Customer Service.

Travel Services

• A. General
  1. Pricing tripfinder.com endeavors to publish and maintain accurate prices and information for its services. Travel Service Providers provide us with theprice, availability and other information related to these services. In the event that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from a Travel Service Providers, we retain the right to refuse or cancel any Requests placed for such service, whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect Trip, airline provider information, we will promptly issue a credit to your credit card account in the amount of the charge.
  2. Travel Service Providers tripfinder.com endeavors to publish and maintain accurate prices and information for its services. Travel Service Providers provide us with theprice, availability and other information related to these services. In the event that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from a Travel Service Providers, we retain the right to refuse or cancel any Requests placed for such service, whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect Trip, airline provider information, we will promptly issue a credit to your credit card account in the amount of the charge.2.Travel Service ProvidersYou agree to abide by the terms or conditions of purchase imposed by any Travel Service Provider, whether that Travel Service Provider is selected by you or by tripfinder.com, including, but not limited to, payment of all amounts when due and compliance with the Travel Service Provider's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such Travel Service Provider's conditions of purchase may result in cancellation of your reservation(s) or purchase(s), in your being deniedaccess to any flights, Trips, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase(s), and in tripfinder.com debiting your account for any costs tripfinder.com incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Site.You agree that we will not be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, which arises out of or is in any way connected with the performance or non-performance of any Travel Service Provider. In the event of nonperformance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation of a Travel Service Provider, you agree that your sole recourse shall be toward such Travel Service Provider and not toward us.At tripfinder.com, we have no special knowledge regarding the suitability for disabled persons of any reservation. For information concerning the suitability for disabled persons for any reservation, contact the Travel Service Provider directly.
• B. Trips
  • a. Pricing Sometimes cheaper rates are available for a specific stay at a Trip, however, these rates made available by Trips may carry special restrictions and conditions, for example regarding cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation. Prices, rates and inventoryare subject to availability from the Trip.
  • b. Check In Upon check-in, the reservation holder must present a valid ID and credit card or, in the Trip's discretion, debit card, in his or her name (the amount of available credit required will vary by Trip). To check in,the guest on the reservation must meet the Trip's minimum age requirement, provided on the checkout page for any Trip reservation made on this Site
    • i. Double Occupancy All Trip reservations are guaranteed for double occupancy (i.e. 2 adults). Unless specifically noted, accommodations for more than two adults are not guaranteed. Some Trips may not allow extra guests. If your Trip does allow extra guests, there may beadditional charges. These charges vary and will be payable directly to the Trip
    • ii. Late Arrival and Failure to Check-in on First Night While you should call tripfinder.com if you wish to cancel a cancellablereservation in advance of your stay, if you are going to be delayed on your date of check in or find that you cannot check in to your Trip on the date you requested, you should contact the Trip to let them know. If you fail to check in to your Trip onthe day of your reservation and do not alert the Trip, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable Trip.
  • c. Cancellations and Changes to Your Reservation Trip cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Check the Trip cancellation policy when you book
  • d. Disability Needs If you have disability needs, you must call the Trip and verify that your disability needs can be met. If your disability needs cannot be accommodated by the Trip, please call tripfinder.com customer service.
  • e. Trip Accommodations and Special Requests Depending upon which tripfinder.com Trip reservation service you use, you may or may not be able to select your room type and number and typeof beds. Room assignments are based on Trip availability and are at the Trip's discretion. For Trips that allow smoking on premises, we cannot guarantee a non-smoking room for every property. If you have special requests, you must call the Trip and verify that it can meet your special requests after you have made your tripfinder.com cannot accommodate or guarantee that special requests will be met.
  • f. Trip Star Ratings tripfinder.com’s proprietary star rating system is provided for your reference.Like other Trip rating systems, tripfinder.com considers a number of factorsin evaluating the quality of participating Trips such as: amenities, facilities, reputation, brand, other rating services, customer feedback from guests who have stayed at the Trip, etc., to assign a single star rating. tripfinder.com screens participating Trips carefully and updates our information periodically to ensure the validity of our ratings. Our ratings systems may sometimes differ from those of other rating systems that you may be familiar with. We do not warrant or guaranteethat our star rating system is equal to or consistent with any other star rating system and reserve the right to change a Trip's rating at any time with or without notice
  • g. Charges for Taxes and Fees In connection with facilitating your transaction, we will charge your method of payment for Taxes and Fees. This charge includes an anticipated amount to recover the amount we pay to the Trip in connection with your reservation for taxes owed by the Trip including,without limitation, sales and use tax, municipal tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the Trip. The amount paid to the Trip in connection with your reservation for taxes may vary from the amount we anticipate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services andto cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a numberof factors including, without limitation, the amount we pay the Trip and the location of the Trip where you will be staying, and may include profit that we retain.
    For transactions involving Trips located within certain jurisdictions, the charge to your debit or credit card for Taxes and Fees includes an additional payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services

Changes to the Terms and Conditions

The current terms and conditions when using tripfinder.com apply. Registered users receive notifications about changes by email. Users may download and print the current terms and conditions on their own computer system

Applicable Law and Place of Jurisdiction

The laws & general jurisdiction of the Kingdom of Saudi Arabia apply.